🛡️ 12-Month Guarantee | 🚚 Free Shipping $80+

12-Month Workmanship Guarantee

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12-Month Workmanship Guarantee

We stand behind every patch we make. If your patch shows manufacturing defects, we'll fix it or refund you — no questions asked.

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Our Promise

Global Name Patches is committed to delivering the highest quality custom embroidered patches. Every patch we produce is guaranteed against manufacturing defects for 12 months from the date of purchase.

If you discover any issues with workmanship, materials, or embroidery during this period, we'll remake your patch at no cost or issue a full refund.

That's our guarantee. That's our commitment to you.

What's Covered (✓)

Your 12-month guarantee covers:

  • Embroidery defects: Loose or missing stitches, uneven embroidery, or threading issues that appear within 12 months
  • Stitching failure: Thread coming loose, unravelling, or pulling away from the patch material
  • Material defects: Tears, holes, or structural damage to the patch material from manufacturing (not from use)
  • Colour defects: Dye bleeding, uneven colour application, or areas of missing dye from manufacturing
  • Text clarity: Text embroidered incorrectly, off-centre, or in the wrong colour from our error

What's Not Covered (✗)

The following are considered normal wear and tear and are not covered by this guarantee:

  • Wear and tear: Patches naturally fade, wear, and show signs of age after 12+ months of regular use. This is cosmetic wear, not a defect.
  • Improper care: Damage from washing in hot water, using bleach, dry cleaning, or aggressive scrubbing
  • Extreme heat: Exposure to direct heat sources (dryers, heat presses, or ironing directly on the patch)
  • Damage from accidents: Cuts, tears, burns, or other damage caused by accidents or mishandling
  • UV fading: Colour fading from extended UV exposure (sunlight). Patches naturally fade in sunlight — this is cosmetic, not a manufacturing defect.
  • Improper application: Issues caused by incorrect attachment, removal, or reattachment of the patch
  • Customisation changes: Requests to change text, size, or colour after the patch has been embroidered
  • Cosmetic imperfections: Minor colour variations, slight misalignment, or cosmetic details that don't affect function
Example: If your dog wears a custom patch harness every day for 18 months and the embroidery shows natural fading and fraying, that's normal wear — not covered. But if after 2 months of normal use the stitching comes loose for no reason you can identify, that's a manufacturing defect — covered.

How to Claim Your Guarantee

If you believe your patch has a manufacturing defect, here's what to do:

  1. Take clear photos of the defect from multiple angles. Show the embroidery, stitching, or material issue clearly.
  2. Contact us within 30 days of discovering the defect. Email admin@globalnamepatches.com.au with:
    • Your order number
    • Photos of the defect
    • A brief description of what's wrong
  3. We'll review and respond within 48 hours. In 99% of cases, we'll either remake your patch or issue a refund.
  4. We'll handle shipping for the replacement. No cost to you.
✓ That's it. No complicated claim forms. No hidden terms. We stand behind our work.

Frequently Asked Questions

Does this guarantee apply to all products?

Yes. Every embroidered patch we produce — name patches, dog patches, custom patches, all sizes — is covered by this 12-month workmanship guarantee.

What if I ordered 6 months ago and just noticed a defect?
You have 12 months from the purchase date to claim. You can contact us anytime within that window. However, we ask that you report the defect within 30 days of discovering it (so we have fresh details and photos).
My patch has faded after a year of daily use. Is that covered?
If it's general colour fading from normal wear and sunlight exposure, that's cosmetic wear and not covered. But if the thread is pulling apart, the patch material is peeling, or stitching is coming loose, that's a defect and we'll replace it.
Can I return the patch and get a refund instead of a replacement?
If it's a genuine manufacturing defect, yes. We'll replace it free OR refund your original purchase price if you prefer. Your choice.
Is this separate from my standard refund rights?
Yes. This workmanship guarantee is in addition to your standard consumer rights and our refund policy. They're separate. Your 12-month guarantee covers manufacturing defects; our refund policy covers returns for other reasons.
Do I need a receipt or proof of purchase?
It helps, but we can usually look up your order by email address. Just provide the email you ordered with, and we'll find it.
What if I'm not satisfied for reasons outside of manufacturing defects?
That's covered by our general refund policy, not this workmanship guarantee. Check our Refund Policy for details on returns for other reasons.

Questions About Your Guarantee?

We're here to help. If you have any questions about this guarantee or think your patch might have a defect, don't hesitate to reach out.

Email: admin@globalnamepatches.com.au
Response time: Usually within 24–48 hours

Global Name Patches | Custom Embroidered Patches