Shipping Policy

Is Shipping free?

Shipping is free on all orders to Australian addresses over $100.00

When will I receive my order?

Orders are shipped out directly from our warehouse.  Typical delivery time frame is between 21-28 days for Australia orders  however, you may receive your items much earlier.

All orders are fulfilled with a tracking number so you can track it every step of the way via the Australia Post tracking site -> https://auspost.com.au/mypost/track/search 

What happens if my orders get stuck or lost in the mail?

All orders are sent with Australia Post, which includes insurance.  Please make contact via email and quote your order number and tracking number.  We will need to raise a case with Australia Post support to make a claim. They will provide any Proof of Delivery photos and information that may help understand the final step of the delivery before providing compensation.

If the claim with Australia Post is successful we will need to make your order again, which will unfortunately mean a delay.

 

For more information please email us at:

admin@globalnamepatches.com.au